FAQs


OPERATING HOURS

What are your store opening hours?
We are open on:
Monday to Friday – 7.30am to 7.00pm
Saturday & Public Holidays – 7.30am to 2.00pm
Sunday – Closed

Can I come down to self-pick up Beano products?
Yes, you may. We highly encouraged you to do a pre-order 1 day beforehand and select the self-pick up option in the check out section to avoid any disappointment. 

Delivery and Charges

How long will delivery take?
As our soy milk is prepared fresh daily, orders received by 1pm will be delivered the following day. 

How are deliveries done?
All deliveries are done during the time slot of 9.30am to 2pm daily (apart from Sundays when we are closed)

What are the delivery charges?
Delivery fee is at $6 per location, island-wide (apart from Jurong Island). Orders $40 and above comes with free delivery.

What are the payment modes available?
You are able to place your orders using any of the following payment methods:

  1. Credit / Debit Cards (VISA / Mastercard / AMEX)
  2. Google Pay
  3. Apple Pay

I would like to order every week. Can my request be automated?
Yes, you may. There is an option for a 3-days, 7-days, 14-days or 30-days subscription that you can select during check out.

Kindly note that the same delivery charges still apply at $6 per trip and subscription orders above $40 will enjoy free delivery.

Product Information

Can I wait till the Soy milk and Traditional Beancurd to cool down before putting them in the fridge?
As Beano products do not contain preservatives, please refrigerate your items immediately upon receiving them.

How long can I keep Beano products?
Our products do not contain any preservatives, as such please follow these recommended shelf life:

  • Soy products, Honey Ginger, Ice Jelly, Grass Jelly can be kept for up to 3-4 days
  • Ginger Extract can be kept for up to 1 month
  • Kombucha can be kept for up to 3 months

Can I put the soy milk in the freezer to extend shelf life?
It is not advisable to do that as the quality and texture of the soy milk will change due to the separation of water from the soy substance.

The soy milk is very warm. Are the plastic bottle containers safe for the heat?
Beano has done product research on the best type of bottle quality that are suitable for production. The bottles that we are currently using are certified food safe and are BPA free.

What kind of sweetener does Beano products contain?
Our Jelly Beancurd and Drinks contain cane sugar. Our Grass Jelly and Traditional Beancurd contain brown sugar.

Will my Beano products come chilled?
As our Soy milk and Traditional beancurd are made freshly every morning, they will reach you warm. All of our other desserts like Jelly Beancurd, Grass Jelly and Ice Jelly will be chilled.

Can I directly consume the ginger extract?
Please do not drink the ginger extract directly because it is a very strong pure ginger juice which would be too spicy for the palate.

You can use the ginger extract to add to water (1/5 ginger extract in a classic mug, top up with water and honey to taste) to make your own honey ginger or ginger water. The ginger extract can also be used to make ginger tang yuan soup, ginger tea or teh halia, etc.

What is Kombucha and do I need to add water to it before consuming?
Kombucha is a fermented tea that Beano makes using organic white sugar. It is good for the improving digestion, strengthening the immune system and detoxifying too.

Our Beano Kombucha can be drunk as it is. There is no need to add water.
Drinking in small amounts daily is recommended.

When can I order Kombucha?
Our Kombucha is only available on Friday and Saturday, with a limited quantity of 15 bottles per batch.

You may order Kombucha at any day of the week, subject to availability. A Beano representative will contact you should the order limit for the week be reached.